Terms and conditions of service

Welcome to the Myluntu website – www.myluntu.com (the “Website”). Please read these Terms of Service (“Terms”) carefully before using the Site, any of its features or making any purchase requests. These Terms define your use of the Site and will form a legally binding contract between you (“User” or “you”) and the operator of the Site whenever you make a purchase on the Site.

If you have not read and/or understood and/or do not agree to the provisions of these Terms, we recommend that you stop using the Site and refrain from taking any action, including purchase, through the Site.

General Information

1.1. “Myluntu” (“Vendor”, “We”, “Us”, “Our”) is a marketing name used and managed by the Company. Whenever you make a purchase on the Website, you enter into a contractual relationship with us and that contractual relationship will be bound by and determined in accordance with these Terms and Conditions and applicable law.

1.2 Please note that any purchases you make on the Site will be sent to you from one of our fulfillment centers, which will not have the same address as our office address. If you wish to return an item, please do not send it to our office address as we will not be able to accept it. All returns must be sent to our fulfillment center – please refer to our returns policy for further details on returns.

1.3 By using and purchasing from the website, you confirm that you meet the following minimum requirements:

(a) You have read these terms and conditions and agree to be bound by them;

(b) you are of legal age to enter into a distance contract for the purchase of any product on the Site, as required by your local law;

(c) you are using the Site for your own personal interests and are not seeking to use the Site for the benefit of any other business entity or entity, whether natural or legal person.

1.4 Please note that the Website is intended for and directed at adult users only. The Site is not and will never be intended for use by children or minors.

1.5 If you have read these Terms and Conditions but do not fully understand the terms and conditions set out herein, please contact our customer service team and do not purchase anything on the Site until you fully understand all of the terms and conditions.

1.6 We have the right to prohibit you from accessing and using the Website or any of its features if we have reason to believe that you are not complying with the requirements set out in clause 1.3 above or if we have reason to believe that you are in breach of any other provision of these Terms.

1.7 Please note that our products are manufactured and will be delivered to you from China. Accordingly, depending on the laws applicable in your country of residence, import duties, sales or VAT tax and/or other taxes may apply to the products you purchase.

Our Products

2.1 The website is for the sale of detoxication patches that can may improve overall body health ¬†and can significantly impact daily functioning and overall well-being if used correctly. All products sold on the Site are collectively referred to as the “Goods”.

2.2 Under no circumstances should our Products be used by or given to children. Always keep out of the reach of children and use with care. Careless use or giving to children could result in serious injury or even death.

2.3 Use only on the skin.

2.4 If you notice skin rashes, redness or any other side effects, stop using the product immediately.

2.5. If the patch packet containing the therapeutic powder is torn or has cracks, do not use it – throw it away immediately.

2.6 If you have any doubts or think you may be allergic to the ingredients in the patch, consult your doctor before use.

2.7 Please note that our products are not designed or intended for industrial, commercial or professional use. All our products are intended for personal use only.

Pricing, payments, charges

3.1 The final price of the Goods will be displayed on the check-out page where you can purchase the Goods. Please note that the price displayed on the check-out page does not include any import taxes or duties that would be applicable under your local customs regulations.

3.2 The prices of the goods displayed on the Site are subject to change. From time to time we may discount, reduce or increase prices.

3.3 We reserve the right to modify or discontinue the resale of any products. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the sale of Products.

3.4 All prices displayed on the Site include international delivery costs and charges. However, please note that users in different countries may see prices for the Products that vary slightly – prices may be affected by value added tax (VAT) which may or may not apply depending on each case. In addition, depending on your delivery address, some buyers may have to pay import taxes.

3.5 We will never include VAT in the purchase price and no VAT will be due if:

(a) VAT does not apply in the country you specify at the time of delivery;

and/or

(b) the product you have requested will be shipped to you from our fulfillment center in China.

3.6 Please note that in the case of clause 3.4 above, your shipment may be subject to import taxes and duties. However, you will never be double charged with the same taxes – you will not have to pay VAT or import taxes if your requested product is sent to you directly from China.

3.7 Where VAT applies in your country and your requested item is located in our EU fulfillment center, the VAT will be included in the price of the item shown to you on the check-out page.

3.8 Please note that we will never apply any conversion rates or fees depending on your chosen payment method. However, some banks do apply conversion rates to outgoing payments and international transfers and we are not responsible for any bank charges or conversion rates that your bank applies to any payment to us. If you notice any differences between the prices of products on Our Site or the purchase receipt and your bank statement, please contact your bank for a full explanation of the additional charges.

3.9 We only accept payments by credit card, PayPal and other electronic payments. We will not accept cheques, cash or any other means of payment, except where a “cash on delivery” service is available in your country (if there is a “cash on delivery” service in your country, you will be informed of this possibility at the time of the checkout- page).

Delivery

4.1 Once you have placed an order on the Website and made payment, we will process the order within 1-4 working days. Once your order has been processed, you should receive your shipment within 20 calendar days, unless delivery is affected by natural causes.

4.2 All products purchased on our Site will be delivered to you by FedEx, DHL, USPS, Royal Mail or other similar courier services. When we have finished processing your order, we will send you a confirmation email with a tracking number for your parcel. You can track your order online at any time by visiting https://www.17track.net/.

4.3 If your purchase does not reach you within 30 calendar days, please notify our customer service. Please note that in accordance with Article 18(2) of Directive 2011/83/EU of the European Parliament and of the Council, if you do not receive your purchase within 30 days, you must contact us and inform us of a reasonable additional period of time within which we will deliver your purchase. You only have the right to cancel your purchase if We have not delivered your purchase within the additional period. Please note that you cannot claim that you have not received the goods you have purchased if you do not comply with the rules set out in this clause.

4.4 Please tick this:

(a) the COVID-19 pandemic may disrupt the logistics network in various countries, resulting in longer delivery times than those stated on the Site or in these Terms;

(b) shipping terms may also be affected by customs, natural causes, transfer to a local carrier in your country, or air and ground transportation strikes or delays. We will not be liable for delays if the shipment is delayed for any of the above reasons.

Returns and refunds

5.1 If you are not satisfied with the goods you have purchased, you have the right to return them within 30 days of the date of delivery. The 30-day return period will expire 30 days after the date on which you or a third party, other than the carrier you have nominated, takes physical possession of the Goods purchased. Please note, however, that you will only receive a full refund if you inform us of the Goods to be returned and send them to us within the first 14 days of receipt of the Goods ordered. If you decide to return and send us your Goods after the 14 day period but within 30 days of receipt of the Goods, additional charges may apply (see clause 5.5 below).

5.2 To exercise your right to return the Goods you have purchased, you must contact our customer service by sending an email with details to [email protected]. Your email must include your order number, the reason why you wish to return the goods. Once you have contacted our support team, you will be provided with a return code and a return address – please note that we will only accept returns that have been shipped with the return code and delivered to the return address provided.

5.3 In order to comply with the return period (30 days), it is sufficient to send a notification of the returned goods before the return period has expired. We will not accept a return if you do not contact us within the return period (30 days from receipt of the purchase).

5.4 If you withdraw from this contract, we will immediately and in any event no later than 14 days from the date on which we receive the returned goods from you, refund all payments received from you. We will refund you using the same payment instrument you used for the original transaction.

5.5 Please note that we will apply a restocking fee to all returned Goods, which will be deducted from the total amount of the refund.

5.6 Please note that we will only accept returned Goods if they have been unused, not damaged and returned to us in their original packaging. If we determine that the returned Goods have been used but are still fit and merchantable, we may still issue you with a refund, but you will be liable for any diminution in the value of the Goods caused by handling other than that necessary to establish its nature, characteristics and performance of the goods. Therefore, if we determine that the returned goods have been used, we may deduct the diminished value from the amount of the refund.

5.7 If you have purchased from outside the European Union, or if you have chosen to return the goods after 14 days, but no later than 30 days from receipt of the goods, we will apply a restocking fee to all returned goods, which will be deducted from the total amount of the refund. The restocking fee will be equal to 15% of the total value of the returned item.

5.8 Please note that we will only accept returned Goods and issue a refund if they are returned to the address provided by our Customer Services and the return parcel bears a registered return code. Please do not send any returned products to our office address as we will not be able to accept them.

5.9 Please note that shipping costs are non-refundable.

Warranty

6.1 If you wish to return a faulty product, please contact our customer service by completing the online contact form at [email protected]. When you contact our customer service with a warranty claim, please be prepared to provide upon request: (1) photographs of the defective product; (2) your order ID and purchase confirmation letter or payment receipt; (3) a detailed description of the defect.

Personal data and contacting

7.1 We take the necessary precautions and follow industry best practices, as well as all applicable legal requirements, to protect your personal information from improper loss, misuse, access, disclosure, alteration or destruction.

7.2 The Provider shall ensure that all personal information is collected and processed in accordance with all applicable laws. To learn more about how we use and process personal data, please see our Privacy Policy (https://myluntu.com/privacy-policy/).

7.3 Please note that we may contact you by telephone or email if we need to confirm any of your order information or if your order request has not been successfully processed for technical reasons. If your order was not successful due to payment processing errors, we may send you a text message or email reminding you to take the necessary steps.

  1. Rules of conduct

8.1 Please note that our Goods are sold for personal use only. By agreeing to these terms and conditions, you confirm that you will only purchase our Goods for your personal use.

8.2 You must not use our Goods or services for any unlawful or unauthorized purpose and you must not break any laws by using the Website. All content on the Site and all material obtained from us (including graphic design and other content) and relevant parts of the Site are the property of UAB Okanedo and are protected by copyright laws. Any use of the copyright for non-personal use without our license is an infringement of copyright.

8.3 We shall have the right, but not the obligation, to investigate any unauthorized and/or unlawful use of the Site and to take appropriate legal action, including, without limitation, civil and injunctive remedies, if we have reason to believe that you are in violation of these Terms or applicable law. By using the Site, you must:

(a) not use the Site or any of its content for any unlawful purpose or in violation of any local, state, national or international law;

(b) not infringe or encourage others to infringe the rights of third parties, including intellectual property rights;

(c) comply with all policies posted on the Site;

(d) not transfer your registered account, either legally or actually, to another person without our written consent;

(e) provide us with honest and accurate information;

(f) not use the Site or any of its content for any commercial purpose, including the distribution of any advertisements or solicitations;

(g) not to format, reproduce or display any part of the website;

(h) not create any links or redirects to the website through other websites or emails without our prior written consent;

(i) not attempt to interfere with the proper working of the Site or other users’ access to and use of the Site;

(j) not resell, redistribute or transfer any Products purchased from us for commercial purposes;

(k) not to interfere in any way with the safety-related features of the Site;

(l) not access, monitor or copy any content or information on the Site for any purpose using any robot, spider, scraper or other automated means or any manual process without our express written permission;

(m) not to make false claims, connect to other users’ accounts without permission, or falsify your identity or any information about you, including age or date of birth;

(n) not engage in any other activity or act that would violate these Terms or applicable law.

8.4 You acknowledge that the Website may not be available at all times, in particular during necessary periods of hardware and software maintenance.

Disclaimers

9.1 The Website may contain links to other websites operated by third parties. Any information, products, software or services provided on or through third party websites are under the control of the operators of such websites and not under the control of us or our affiliates. When you access third party websites, you do so at your own risk.

9.2 We respect the privacy of our customers and any reviews and/or comments posted on the Site may contain fictitious names and associative images. We are aware of the identity of the users, but we will never display the real names of users unless the user gives explicit consent to display their name and/or image.

9.3 Unless otherwise stated, this website is our property and all source code, databases, functionality, software, designs, text, photographs and graphics on the website are owned or controlled by us and are protected by copyright and trademark laws. You may not copy or use any of the content of the website without our prior written consent.

9.4. The products offered on or through the website are provided “As is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for sale.

9.5 Products sold through our website are for personal use only. We make no representation that any of our products will be suitable for professional, industrial or commercial use.

9.6 We do not warrant that the website or any of its functions will be faulty or error-free, that defects will be cleared, or that any part of this website or the servers that are used in using the website will be immediate. . We expressly disclaim all liability for any damage or injury caused by any act, error, delay, interruption, deletion, defect, failure of performance or transmission, computer virus or performance, communication interruption, interruption, deletion, defect, or omission, or use for breach of contract, use, negligence, or for any other act. Each user specifically acknowledges that we are not liable for any defamatory, offensive or untrue conduct of other third parties, subscribers, members or other users of the site in connection with the webcast and with respect to the download.

9.7 We make no representations or warranties as to the truthfulness, accuracy, timeliness or reliability of the site or any third party sites. Use of any information on the site or third party sites is at the user’s own risk. Under no circumstances will we be liable for any loss or damage caused by reliance on information obtained through the website.9.8 Any information provided on the website is for commercial and entertainment purposes only and cannot be used as health advice. The website should not be used for any high-risk activity where an error could cause damage or injury to persons, property, the environment, finances or business. You assume all risk in relation to your use of the information on the website.

9.8 We have made every effort to display the colors and images of all material on the Site as accurately as possible. However, we cannot guarantee that any color representation on your computer monitor will be accurate, nor that any representation of a product or service on the Site will accurately reflect the actual characteristics of the product or service available on the Site.

Compensations for damage or loss

10.1 You agree to indemnify, defend and hold us and our affiliates and our respective officers, directors, owners, agents, information providers and licensors harmless from and against all claims, liabilities, losses, damages, costs and expenses (including attorneys fees). ) in connection with:

(a) your use of or access to our website;

(b) any use or purported use of your account or account password by any person, whether or not authorized by you;

(c) the content of the information you have provided to us;

(d) your violation of the rights of any other person or entity;

(e) you have violated any applicable law, rule or regulation.

10.2 We reserve the right, at our own expense, to assume the defense and control of any matter for which you indemnify us, in which event you agree to cooperate with us in the defense of such claim.

Limitation of liability

11.1. Under no circumstances, including, but not limited to, the liability, shall we, our domestic companies or subsidiaries have no responsibility for any direct, incidental, refused, special use of or damage to the site, including its materials, products or services, or third party materials, products or services made available through the site, even if we have been previously advised of the possibility of such claims. Some states do not have a distinction or limitation on the actual categories of damages, you may be subject to a lesser upper limitation. In such states, our liability and the liability of our subsidiaries or affiliates is limited to the fullest extent that it may be limited under such state’s laws.

11.2 In no event shall we, our directors, officers, employees, affiliates, agents, contractors, apprentices, suppliers, service providers or licensors be liable for any injury, health problem, illness, physical problem, loss, claim or any direct, indirect. , incidental, punitive, special or consequential damages of any kind, including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages in contract, tort (including negligence), strict or other liability arising out of your use of any service or any products purchased using the service, or any other claims relating to your use of the service or any product, including, without limitation, any errors. omissions from any content or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted or otherwise made available through the service, even if the possibility of such omissions has been disclosed. In no event shall we be liable for any recommendations, health claims, statements or any other advice or information provided on the website or in any other form of communication. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability is limited to the maximum extent permitted by law.

11.3 If you are dissatisfied with the Site, any materials, products or services displayed on the Site, or any of the Site’s terms and conditions, your sole and exclusive remedy is to discontinue using the Site.

Intellectual property

12.1 For the purposes of these terms and conditions, intellectual property rights means rights such as trademarks, copyrights, domain names, database rights, design rights, patents and all other intellectual property rights of any kind, whether registered or not (“Intellectual Property”).

12.2 All Intellectual Property displayed on the Site or provided to you in any other form is protected by law. You may not copy, reuse or distribute any Intellectual Property or any other content obtained from us or found on the Site, including descriptions of Products, for any purpose without our written permission. For example, you may not copy Product information to any other website or application. Without limiting the foregoing, you may not use our content for commercial purposes unless you have our express written consent.

12.3 All intellectual property displayed on the Site or provided to you in any other form is owned by us, except for any third party trademarks, service marks or other materials used by us. No such intellectual property may be used without the prior written consent of Us or the third party that owns such intellectual property.

Governing law and disputes

13.1 These conditions have been interpreted in accordance with EU consumer law. These Terms and any legal relationship between you and us shall be governed by the law of the Republic of Lithuania, unless the laws governing consumer relationships provide for a specific applicable law or jurisdiction.

13.2 If you have a complaint, please contact our support team before making a formal complaint to any authority or third party. You can contact us at any time by contacting us at [email protected]. We will always do our best to resolve all complaints as quickly as possible and in the most favorable way for you.

13.3 If we are unable to reach an amicable agreement with you or you have any other complaints about our goods or services, you may submit a request or a complaint about your purchase to the State Consumer Rights Protection Authority of the Republic of Lithuania (the “SCPA”) (address). Vilniaus g. 25, 01402 Vilnius, Lithuania, e-mail: [email protected], telephone 8 5 262 67 51, fax 8 5 279 14 66, website www.vvtat.lt) or you can contact any territorial office of the VVTAT or fill in the request/complaint form on the EGS platform at http://ec.europa.eu/odr. You also have the right to apply to a court of law of the Republic of Lithuania (according to the Provider’s registered office) or to other consumer dispute resolution institutions out of court.

Miscellaneous

14.1 If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nevertheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severable from these Terms of Service. shall not affect the validity and enforceability of the remaining provisions.

14.2 You may view the most current version of the Terms of Service on this page at any time. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and modifications on our website.

14.3 These Terms of Service and the Privacy Policy (each as may be reviewed and amended from time to time in accordance with their respective terms) together constitute the entire agreement between you and us.

Contact information

You can contact us by the following details:

Contact us: [email protected]