Myluntu privacy policy

18th July 2023

1. WHY IS IT IMPORTANT?

This Privacy Policy (‘policy’) describes how Company (trading a Myluntu detoxication patches, here and after referred to as the “Company”, “we”, “us”, “our”) collects, uses, discloses, and stores your personal information and what statutory rights do you have. We protect your personal information under the EU General Information Protection Regulation (2016/679) (‘GDPR’) and other applicable laws. We may amend this policy unilaterally from time to time. Any such amendments will be effective immediately upon publication. Please visit our website for the latest version of this policy.

2. WHY AND HOW DO YOU COLLECT MY INFORMATION?

2.1. TO PROCESS AND FULLFIL YOUR ORDERS MADE ON OUR WEB STORE.

When is this relevant for me?When you purchase our products
What information do you collect about me?First name, last name, delivery address, phone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number and credit card issuer country, IP address, language, device type, payments and purchases history.
What is your legal basis to collect my information?Contract (Art. 6 (1) (b) of General Data Protection Regulation)
Where do you get this information from?It’s provided by you only.
Am I obliged to provide this information?We need this information in order to fulfill your order, request or just simply answer to your questions.
How long will you store my dataNot more than 10years. We will delete it earlier if there will be no obligations for us to keep it.

2.2. TO ENSURE THE SECURITY OF OUR WEBSITE

When is this relevant for me?When you use our website.
What information do you collect about me?IP address, device information and ID, web browser information, information on your activity at our website, country, information about violations of Terms of Service.
What is your legal basis to collect my information?To ensure the security of our website and other visitors.
Where do you get this information from?It’s provided by you only.
Am I obliged to provide this information?No, but in some cases, we may restrict your access to our website, if we see any threats to our website.
How long will you store my dataUp to 1 month from your last use. In case of violation up to 10 years.

2.3. TO PROVIDE YOU WITH CUSTOMER SUPPORT

When is this relevant for me?When you contact our customer support with any request.
What information do you collect about me?First name, last name, phone number, email address, information about your inquiry, date, time, content of our communication, contact history.
What is your legal basis to collect my information?Your consent (Art. 6 (1) (b) of General Data Protection Regulation)
Where do you get this information from?It’s provided by you only.
Am I obliged to provide this information?No, but if you contact our customer support, we record and keep the history of this contact.
How long will you store my dataUp to 10 years from your last contact with our support team.

2.4. TO INFORM YOU ABOUT OUR PRODUCTS OR SHOW YOU INTERNET ADS

When is this relevant for me?When we think the information or offer could be relevant to you.
What information do you collect about me?Full name, e-mail, IP address, orders history information, country, website that directed to the company’s website, your interaction with internet add.
What is your legal basis to collect my information?Legitimate interest (direct marketing and internet ads) (Art. 6 (1) (f) of GDPR)
Where do you get this information from?From you, E-commers, social media, marketing services providers.
Am I obliged to provide this information?No.
How long will you store my dataUp to 5 years, unless we receive your request to delete it earlier.

2.5. TO INTERACT WITH YOU VIA SOCIAL MEDIA

When is this relevant for me?When you interact with us via social media profiles (including – send a message, follow our profiles, share a post, react to a post, etc.)
What information do you collect about me?Name and surname, name on the social media channel, e-mail address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about Company’s rating, comments on a post, post shares, information about post reactions.
What is your legal basis to collect my information?Legitimate interest (Art. 6 (1) (f) of GDPR)
Where do you get this information from?From you and social media service providers.
Am I obliged to provide this information?No.
How long will you store my dataUp to 10 years from our last interaction with you on social media channels.

2.6. TO CARRY OUT THE SELECTION OF POTENTIAL EMPLOYEES

When is this relevant for me?When we receive your application for a job position, when you give us your consent for storing your CV, or we contact you based on the information you have publicly disclosed.
What information do you collect about me?Full name, e-mail, phone number, CV, and other information you provide us with
What is your legal basis to collect my information?Consent and Legitimate interest (Art. 6 (1) (f) of GDPR)
Where do you get this information from?From you directly or made available by you on the public sources, HR agencies.
Am I obliged to provide this information?Only if we together agree to advance into a contract.
How long will you store my dataUp to 1 year after the end of the recruitment process.

2.7. TO FULFILL STATUTORY ACCOUNTING REQUIREMENTS

When is this relevant for me?When you purchase our products
What information do you collect about me?Full name, e-mail address, telephone number, bank account number, address, signature, invoices, reports, accounting documents, payments, paid amounts, other information we are statutorily required to be collected.
What is your legal basis to collect my information?Legal obligation (Art. 6 (1) (c) of GDPR)
Where do you get this information from?From you, payment service providers and other third parties involved in the order fulfillment process.
Am I obliged to provide this information?If you do not provide this information, you will not be able to buy goods or services from us
How long will you store my data10 years after the transaction was made.

2.8. TO DEFEND OUR RIGHTS AND INTERESTS

When is this relevant for me?In cases when the legal actions, processes start where you are the subject or we are required by law to collect information about you.
What information do you collect about me?All of the above mentioned information, transactions, accounting, legal case files, legal documents, other information you have provided us or we have collected using the methods described in this Privacy Policy.
What is your legal basis to collect my information?Legal obligations and interest to protect our rights and interests
Where do you get this information from?

From you, payment service providers and other third parties involved in the order fulfillment process. (Art. 6 (1) of GDPR)

Establishment, exercise, or defense of legal claims (Art. 9 (2) (f) of the GDPR)

Am I obliged to provide this information?Yes.
How long will you store my data10 years after the end of our contractual relationship or end of the legal process, whichever is longer.

3. WHO DO YOU SHARE MY INFORMATION WITH?

We share your information with information recipients, both within and outside the European Economic Area (EEA), in cases where it is necessary for the above-mentioned purposes and allowed in accordance with applicable laws.

4. WHAT STATUTORY RIGHTS DO I HAVE REGARDING MY INFORMATION?

Subject to the conditions and limitations imposed by applicable law, you have the right to (i) obtain confirmation of whether we are collecting information relating to you and to request access to that information; (ii) correct inaccurate or incorrect information, or to supplement it where it is incomplete; and (iii) delete information we hold about you; (iv) restrict the use of your information where you dispute the accuracy of the information, object to the processing of the information or need the information for legal purposes; (v) request your information in a structured, commonly used and computer-readable format; (vi) object to the processing of your information; (vii) withdraw any consent you have given to us for the processing of your information; (viii) lodge a complaint with the supervisory authorities; and (ix) not to have your rights exercised in a discriminatory manner. Further details of your rights and where they apply are set out in the sections below.

5. WHAT IS MY RIGHT TO REQUEST ACCESS TO INFORMATION?

You have the right to request that we disclose certain information about the collection and use of your information. Upon receipt and acknowledgement of your request, we will disclose to you the categories of personal information we have collected about you, the categories of sources of the personal information we have collected about you, our business or commercial purposes for collecting that personal information, the categories of third parties with whom we share that personal information, the portions of the specific personal information that we have collected about you, and any other information we are required to disclose by applicable law. We have disclosed information to third parties for business or commercial purposes as described in Section 4 of this Policy.

6. WHAT IS MY RIGHT TO DATA CHANGING?

You have the right to have inaccurate information relating to you corrected. You have the right to request that incomplete information be completed, including the submission of a supplementary statement, taking into account the purposes of the processing.

7. WHAT IS MY RIGHT TO REQUEST DELETION OF INFORMATION?

You have the right to request the erasure of information collected and processed by us where (i) the information is no longer necessary for the purposes for which it was collected or otherwise processed; (ii) you withdraw the consent on which the processing is based and there is no other lawful basis for the processing; (iii) you object to processing and there is no overriding legitimate ground for processing or you object to processing for direct marketing purposes; (iv) the information has been processed unlawfully; (v) the information must be erased in order to comply with a legal obligation; (vi) the information has been collected in connection with an offer of information society services directly to the child and with consent. We will delete (and instruct our service providers to delete) your information from our records upon receipt and acknowledgement of your request, unless applicable law does not provide for the deletion of the information in a particular case (for example, to preserve the information). to complete the transaction for which we or our service provider(s) collected the personal information, to provide the good or service you requested, to take the action that is reasonably expected in light of our ongoing business relationship with you, or to otherwise perform our contract. We may use the information we share with you to detect security incidents, to protect against malicious, fraudulent, dishonest or unlawful activity, or to prosecute those responsible for such activity, to comply with legal obligations, or to otherwise make internal and lawful uses of the information that are consistent with the context in which you provided it).

8. WHAT IS MY RIGHT TO RESTRICT THE PROCESSING OF INFORMATION?

You have the right to restrict the processing of your information where (i) you contest the accuracy of the personal information; (ii) the processing is unlawful and you object to the erasure of the personal information and request a restriction on its use; (iii) we no longer need the personal information for the purposes of the processing, but you require it to assert, exercise or defend your legal claims; or (iv) you have objected to the processing of the data.

9. WHAT IS MY RIGHT TO INFORMATION PORTABILITY?

You have the right to data portability in cases where you seek to obtain the information you have provided in a structured, commonly used and computer-readable form, or to transmit this information to another controller if the processing is based on consent or contract. and carried out by automated means.

10. WHAT IS MY RIGHT NOT TO HAVE MY INFORMATION PROCESSED?

You have the right to object to the processing of your information where the collection and use of your information is based on a task carried out in the public interest or in the exercise of a public authority vested with or having the legitimate interest of the State, including profiling, as explained in section 3 of this policy, or where you object to the collection of your personal information for direct marketing purposes.

11. WHAT IS MY RIGHT TO WITHDRAW MY CONSENT?

You have the right to withdraw any consent you have given to the processing of your information where the processing is based on consent as explained in section 3 of this Policy and to seek to withdraw it at any time.

12. WHAT IS MY RIGHT TO COMPLAIN TO SUPERVISORY AUTHORITIES?

You have the right to lodge a complaint with the supervisory authorities if you want to lodge a complaint with a supervisory authority, in particular in the Member State where you live or work, or in relation to an alleged breach of the GDPR.

13. WHAT IS MY RIGHT TO USE MY OWN RIGHTS NOT TO BE DISCRIMINATORY?

When exercising your rights under applicable law, you also have the right to non-discrimination. For example, because you have exercised your rights under the applicable law, you will not be denied any goods or services, be charged a different price, be provided with goods and services of a different quality, etc.

14. HOW DO I SUBMIT A REQUEST?

If you wish to exercise your rights as described above, please submit your request to us by email at [email protected]

15. CAN I USE AN AUTHORIZED REPRESENTATIVE?

You may use an authorized agent to make a waiver request on your behalf, provided that you provide us with written permission from the authorized agent to do so. If this is the case, please provide us with a copy of that authorization. We may refuse a request from an authorized representative who does not provide evidence that you have authorized them to act on your behalf. You may also make a request on behalf of your minor child.

16. DO YOU ENGAGE IN AUTOMATED PERSONALIZED DECISION-MAKING, INCLUDING PROFILING?

No, we do not make decisions based solely on automated processing, including profiling, which would cause legal consequences for you.

17. DOES YOUR WEBSITE PLACE COOKIES ON MY DEVICE?

Yes. Our website places the following cookies on your device

Cookie NameCookie DescriptionCookie Expiry
Strictly Necessary & Statistics Cookies
_fbpUsed to distinguish and keep track of unique users3 months
_gaThis cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.2 years
_gatThis cookie is used by Google Analytics to throttle request rate.1 day
_gidThis cookie stores and update a unique value for each page visited and is used to count and track page views.1 day
_fw_crm_vUsed to track Visitor/User identity and chat sessions performed by the User1 year
_hjidHotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 year
enence_sessionThis is used to hold information about your current visit with us. This cookie is essential to the functionality of the site.While visiting the website only
cThis cookie is used in order to detect spam and improve the web site’s security. Does not store visitor specific data.2 years
soundestIDThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.While visiting the website only
soundtest-viewsAssigns a specific ID to the visitor – This allows the website to determine the number of specific user-visits for analysis and statistics.While visiting the website only
Marketing Cookies
ads/ga-audiencesThis cookie is used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behavior across web sites.While visiting the website only
REST/webTracking/v1/eventThis cookie measures the efficiency of the web site’s marketing. The cookie is used to measure the conversion rate between website marketing and telephone response.While visiting the website only
Targeting Cookies
_gat_gtag_UA_136786017_1This cookie is part of Google Analytics and is used to limit requests (throttle request rate).1 minute

18. HOW CAN I MANAGE COOKIES?

You can configure your browser to refuse some or all cookies or to ask your permission before accepting them. Please note that if you delete cookies or disable future cookies, you may not be able to access certain areas or features of our website. You can control the use of functional cookies, targeting cookies or advertising cookies by adjusting your browser settings. To find out how to manage cookies in your browser, please visit one of the links below:

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-information-sfri11471/mac

Google Chrome: https://support.google.com/chrome/answer/95647

Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Opera: https://www.opera.com/help/tutorials/security/privacy

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

19.HOW CAN I CONTACT YOU IF I HAVE CONCERNS ABOUT MY PERSONAL DATA COLLECTION?

If you have any questions, comments, or complaints regarding how we collect, use, and store your personal information, please contact us any time by sending us your concerns to [email protected].